How to contact us about JASMIN issues

If you are experiencing difficulties or slow performance and are unsure why, please first consult all relevant documentation, then if needed, contact our helpdesk but please include the following information with your initial query:

  • What host were you using? (full hostname e.g. jasmin-sci1.ceda.ac.uk)
  • Full path to the storage e.g. /gws/nopw/j04/mygws
  • Your JASMIN account username
  • Date & time that the issue occurred
  • Location of code/script used - if possible, so one of the CEDA/JASMIN team can reproduce the issue
  • Your description of the issue
  • A batch job ID if it relates to LOTUS jobs

Please provide as much specific information as possible so that we can direct your query to the appropriate staff and deal with your enquiry efficiently. Hopefully time invested in solving issues will help other JASMIN users now and in the future.

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